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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S2H on October 07, 2014, 07:34:59 AM

Title: Interaction distributed from a queue
Post by: S2H on October 07, 2014, 07:34:59 AM

Hi,
  I have a requirement to check the number of email interactions and chat interactions distributed from    a queue. And, i have used the Stat  type Total_Distributed with the  filter MediaType=chat & MediaType=email, but it doesn't work. Is there is any other solution? So please help me regarding the issue.

STAT TYPE    -  Total_Distributed
MAIN MASK  -  CallDistributed
CATEGORY    -  TotalNumber
SUBJECT      -  DNAction
OBJECTS      -  GroupQueues, Queue, RoutePoint
DESCRIPTION - The total number of voice interactions distributed from a queue or routepoint .


Thanks

Title: Re: Interaction distributed from a queue
Post by: Kubig on October 07, 2014, 08:58:34 AM

It seems that your filter is incorrect. Cannot have filter with "AND" formula in this case.

Title: Re: Interaction distributed from a queue
Post by: S2H on October 07, 2014, 11:29:18 AM

I have used the filter individually with the Stat  type Total_Distributed with filter MediaType=chat & Total_Distributed with filter MediaType=email

Title: Re: Interaction distributed from a queue
Post by: Kubig on October 07, 2014, 02:35:27 PM

And it does not work? I have configured stats similiar as you (without filter, it is not necessary) and all works as expected.

Title: Re: Interaction distributed from a queue
Post by: cavagnaro on October 07, 2014, 04:46:20 PM

If not wrong filters doesn't work on Multimedia Stats. You should apply them to Scripts not RP...