Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S2H on October 10, 2014, 02:12:10 PM

Title: Acd queue vs Virtual Queue
Post by: S2H on October 10, 2014, 02:12:10 PM

hi,
Can anyone explain the difference between the Acd queue and Virtual Queue , and also how both the queues work.

Title: Re: Acd queue vs Virtual Queue
Post by: cavagnaro on October 10, 2014, 02:48:35 PM

Search the forum and read your TServer and StatServers guides pls.
We have answered this before.