Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on October 13, 2014, 12:16:25 PM

Title: [solved]Facebook integration
Post by: vma on October 13, 2014, 12:16:25 PM

Hello,
I have to configure a facebook solution for a client so before I get to the real deal I created a test account and app to get used to what needs to be done (never installed FB with Genesys before). The thing is that I get an error:

17:48:46.952 Std 42400 error... channel-facebook-monitor-messaging: FacebookOAuthException: Received Facebook error response of type OAuthException: (#298) Requires extended permission: read_mailbox

to enable this permission I have to have my app reviewed by Facebook which in fact needs a lot of detalis about this app. But this is just a test app. Is there any chance of getting this permision for a test app?

Thanks!
Mihai

Title: Re: Facebook integration
Post by: Kubig on October 13, 2014, 12:42:26 PM

I think you can define permission within the application creation wizard.

Title: Re: Facebook integration
Post by: vma on October 13, 2014, 02:13:17 PM

OK i got that figured out but now there is an error:
17:05:28.283 Std 42400 error... (channel-facebook-monitor-search): Cannot read data from Facebook. FacebookOAuthException: Received Facebook error response of type OAuthException: (#11) Post search has been deprecated
com.restfb.exception.FacebookOAuthException: Received Facebook error response of type OAuthException: (#11) Post search has been deprecated

I'm using Genesys FB driver 8.1.400.08, I just downloaded it. Am I missing anything? I see it's fixed in 8.5 but for that I need sm_server 8.5 also.. does it work with IWs 8.1.x?
Thanks,
Mihai

Title: Re: Facebook integration
Post by: cavagnaro on October 13, 2014, 03:23:52 PM

What do you think? If was fixed on 8.5 how can 8.1 work?
IWS is just agent side, nothing to do with Plugins

Title: Re: Facebook integration
Post by: vma on October 14, 2014, 12:23:59 PM

OK thank you,
I have installed SMS 8.5 and is working.. sort of :)
The thing is I get the post in the Subject field. Even in the UCS I can see the content of the post in the Subject field. In IWS I can see the contents only while ringing but when the interaction opens in the IWS I cannot see the contents of the post anymore.
I was expecting the post to come in the TEXT field.

Mihai

Title: Re: Facebook integration
Post by: vma on October 16, 2014, 08:32:58 AM

OK, I fixed it. thank you!

Title: Re: [solved]Facebook integration
Post by: cavagnaro on October 16, 2014, 12:28:17 PM

can you share how?? Would be nice as you request help provide it for future reference