Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on October 20, 2014, 02:42:50 PM

Title: KM on Win2008
Post by: cavagnaro on October 20, 2014, 02:42:50 PM

Hey guys,
Having KM on a couple of Win2008, my issue is that the login screen is always blank, meaning, KM is not saving the used login data and credentials...any idea where should they be? Tried to start as Admin but then got errors about missing libraries...

Title: Re: KM on Win2008
Post by: Kubig on October 20, 2014, 06:49:19 PM

Did you try to run KM as an Administrator?

Title: Re: KM on Win2008
Post by: cavagnaro on October 20, 2014, 08:34:28 PM

Yes, of course...come on lol
As said, it gives an error about missing libraries

Title: Re: KM on Win2008
Post by: Kubig on October 21, 2014, 08:01:37 AM

Sorry, I have missed your statement about running under admin :-) And what exactly the error message says?

Title: Re: KM on Win2008
Post by: cavagnaro on October 27, 2014, 04:17:38 PM

Could not find the main class: Genesys.iknow.manager.TM_start

Title: Re: KM on Win2008
Post by: catanirex on October 29, 2014, 06:56:46 AM

Hi,

I have seen the blank screen to - it is because user does not have change permission on the files hosts.conf and hostStore.conf in the directory where KM is installed. So the info is not saved.
You can edit the files manually or change permissions.

Title: Re: KM on Win2008
Post by: cavagnaro on October 29, 2014, 12:12:51 PM

\o/ That is what I was looking for catarinex! Thanks! :D Will try it

Title: Re: KM on Win2008
Post by: cavagnaro on October 29, 2014, 12:26:38 PM

Success! I saw no files created, so granted to my user full permissions on the KM installation folder, files created after that. Thanks again cata!