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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sampa on October 22, 2014, 05:43:27 PM

Title: AppState.LAST EVENT_NAME - Var System - GVP8.1 IVR
Post by: Sampa on October 22, 2014, 05:43:27 PM

Hi ALL!

I'm not getting the system vars, one example, "AppState.LAST EVENT_NAME" the strange thing is that on another client I can.
Is there any option that I set up on IVR profile so that I can get this variable?

Another question:

I am creating a subcallflow to treat the call was dropped and exceptions.
The only one that has an exit exception is Main.callflow to turn this into a directing subcallflow shutdown.
In this flow (shutdown) noticed a hang up occurred in sub X arrives as no hang up.

Has anyone used this method ?!

Thks !

Sampa

Title: Re: AppState.LAST EVENT_NAME - Var System - GVP8.1 IVR
Post by: Kubig on October 23, 2014, 04:50:26 AM

Both environment are using same GVP interpreter?

Title: Re: AppState.LAST EVENT_NAME - Var System - GVP8.1 IVR
Post by: Sampa on October 27, 2014, 05:36:57 PM

refers to MCP!?
Both use 8.x architecture but I can not say the exact version.

I have not idea how to begin troubleshooting  ???