Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gaia on October 27, 2014, 10:55:22 AM

Title: CFGAccessDenied
Post by: Gaia on October 27, 2014, 10:55:22 AM

hi all,

I get  CFGAccessDenied  when trying to start application in environnement 8.5.

my configuration server log on as Environment\default

and my application log on as System

11:41:38.588 Trc 04541 Message MSGCFG_CLIENTREGISTER received from 32 ( '')

  MSGCFG_CLIENTREGISTER
  attr: SATRCFG_MASKED_KERBEROS_TIC value:  ""
  attr: IATRCFG_CLIENTENCODING      value:  0
  attr: SATRCFG_PROTOCOLEX          value:  "CfgProtocol 5.1.3.79"
  attr: SATRCFG_PROTOCOL            value:  "CfgProtocol 5.1.3.54"
  attr: SATRCFG_USERPASS            value:  "******"
  attr: SATRCFG_USERNAME            value:  ""
  attr: SATRCFG_APPPASS            value:  ""
  attr: SATRCFG_APPNAME            value:  "SFR_D_CHS_301"
  attr: IATRCFG_APPTYPE            value:  59 [ChatServer]
  attr: IATRCFG_REQUESTID          value:  2

11:41:38.589 Trc 04522 Client 32 authorized, name 'SFR_D_CHS_301', type 'ChatServer'
11:41:38.589 Trc 22121 Extended info : Client 32 authorized, name [SFR_D_CHS_301], type [ChatServer], user name [SYSTEM], protocol [cfglib], address [10.38.5.38:42988]. Authentication type : [external]
11:41:38.589 Std 25101 Unable to accept connection: LRM Server has not been started.
11:41:38.589 Std 23500 Configuration Server Error : Error  [CFGAccessDenied], object [CfgApplication], property [DBID] Description out-of-compliance due to LRM service unavailable.
11:41:38.589 Trc 04542 Message MSGCFG_ERROR sent to 32 (ChatServer 'SFR_D_CHS_301')

is LRM mondatory in version 8.5 ?

Br,

Title: Re: CFGAccessDenied
Post by: Kubig on October 27, 2014, 11:45:25 AM

Yes, LRM is mandatory and it is described in dep guide very well - so try to read the doc before create a topic.

Title: Re: CFGAccessDenied
Post by: Gaia on October 27, 2014, 01:24:46 PM

hi kubig,

It's not clear in documentation that why i opened this case.

thank you for the reply

Br

Title: Re: CFGAccessDenied
Post by: Kubig on October 27, 2014, 01:42:07 PM

Just fragment of the documentation statement:

[quote]LRM must be installed after Configuration Server and Genesys Administrator are installed[/quote]
or
[quote]you must install LRM before you can install any Genesys Business Applications.[/quote]

What is not clear on that?

Title: Re: CFGAccessDenied
Post by: cavagnaro on October 27, 2014, 01:44:34 PM

[quote author=Gaia link=topic=8569.msg37750#msg37750 date=1414416286]
It's not clear in documentation that why i opened this case.
[/quote]

Ermm...again, we are not associated with Genesys at all...Genesys support has its own web site and requirements. We are users as you. Just to clarify the fact that you may be expecting a 100% support and SLA...nothing of that here

Title: Re: CFGAccessDenied
Post by: Gaia on October 27, 2014, 05:24:46 PM

thanks kubig

Installing LRM and start it the first time enable the Configuration Server functionality , even if the LRM failed to start.

GCTI-188-40000 com.genesyslab.lrm.LrmServer cannot read license file from Config Server.