Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on October 28, 2014, 03:52:38 PM

Title: IRD can't access non-english standard responses
Post by: cavagnaro on October 28, 2014, 03:52:38 PM

Hi guys,
Having a discussion with Genesys support.
On KM and CME I created a new language (PTB) and created a few test standard responses. Related to my other post on External Transfers I need an object Forward and it requires a Standard Response to go with it. So while doing on IRD noticed that only English standard responses were available...no way to access PTB ones or any other language.
So, he told me that I need to change my servers settings (would screw Oracle connection) or dedicate a server to access those objects (yeah, right). I tested on my PC and also can't access them...so he told me is a FR...I guess, in all these years nobody needed this working? As here are many non-english speakers, how you handle this??

Thanks!

Title: Re: IRD can't access non-english standard responses
Post by: terry on October 28, 2014, 06:21:38 PM

Unlikely it is related with IRD directly.
As far as I know in regards of standard responses IRD is quite simple and also it knows nothing about languages (don't use language information at all) - the only attributes IRD checks in context of standard responses are in standrad responses annexes (section General): satus (should be Approved), auto-resp-usage-type, start-date and expiration-date.

Title: Re: IRD can't access non-english standard responses
Post by: cavagnaro on October 28, 2014, 06:32:30 PM

Yeah, my idea too. Supposly it does a Query to CfgServer and nothing on SDK provides a language parameter, right? Haven't seen such.

Title: Re: IRD can't access non-english standard responses
Post by: terry on October 28, 2014, 09:21:52 PM

IRD doesn't provide language information in requests to config server as well as it ignores language information (if present) in responses from config server.
Those standard responses that was created in CME but not shown by IRD - is it possible to share content of General section in annex of one of them?
 

Title: Re: IRD can't access non-english standard responses
Post by: cavagnaro on October 29, 2014, 12:31:10 PM

Sure!
[code]
[General]
ack-usage-type=0
agent-desktop-usage-type=2
auto-resp-usage-type=0
expiration-date=
id=0000AaA4CUKP4J7B
outbound-email-usage-type=0
start-date=27.10.2014-16:50:33Z
status=Approved
voice-auto-resp-usage-type=0
web-self-service-usage-type=0

[Parent]
00009aA2DDWQE9ER=DIMED_CC

[/code]



And this is an English visible one:
[code]
[General]
ack-usage-type=0
agent-desktop-usage-type=2
auto-resp-usage-type=2
expiration-date=
id=00006a9HX6RC002R
outbound-email-usage-type=0
start-date=01.04.2005-19:40:22Z
status=Approved
voice-auto-resp-usage-type=0
web-self-service-usage-type=0

[Parent]
00006a9HX6RC002N=Forwarding

[/code]

Title: Re: IRD can't access non-english standard responses
Post by: cavagnaro on October 29, 2014, 12:41:23 PM

Interesting,
Changed the auto-resp-usage-type=0 to auto-resp-usage-type=2 and worked...
Now, I did copy all KM settings between these two and still no way to make it "2" by changing KM parameters...guess there is the error

Title: Re: IRD can't access non-english standard responses
Post by: cavagnaro on December 02, 2014, 05:42:22 PM

To close this, an UCS update fixed all.

Title: Re: IRD can't access non-english standard responses
Post by: victor on January 09, 2015, 10:21:47 AM

What version?