Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: o0k00l on October 29, 2014, 08:15:58 AM

Title: CCPulse calls transferred to particular Route point
Post by: o0k00l on October 29, 2014, 08:15:58 AM

Hi, Want to make new CCPulse view for calls transferred by agent to particular Route point (12345) by agent.

View will be agent wise ..

PLZ help .. !!

Title: Re: CCPulse calls transferred to particular Route point
Post by: cavagnaro on October 29, 2014, 12:13:40 PM

possible to do, what is your question? The how? Attach a data and filter based on it

Title: Re: CCPulse calls transferred to particular Route point
Post by: o0k00l on October 30, 2014, 07:21:21 AM

Don't want to do it on filter basis as it will be agent dependent.. Any other way out PLZ ..

Title: Re: CCPulse calls transferred to particular Route point
Post by: Kubig on October 30, 2014, 09:07:57 AM

Why not? Do not see any reason for that.

Title: Re: CCPulse calls transferred to particular Route point
Post by: cavagnaro on October 30, 2014, 11:51:17 AM

[quote author=o0k00l link=topic=8575.msg37792#msg37792 date=1414653681]
Don't want to do it on filter basis as it will be agent dependent.. Any other way out PLZ ..
[/quote]

Lol then invent it. You have to work with what is logic...