Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: wim1981 on October 30, 2014, 08:57:15 AM

Title: Find amount of calls that can access your IVR ports at the same time
Post by: wim1981 on October 30, 2014, 08:57:15 AM

Goodmorning

Little question:

How can i find the amount of calls that can access one ivr port at the same time?

I saw in Configuration Manager the TServer_GVP_1 license option. "num_of_license.

Is that the amount of calls that can access one port?

Greets
Wim

Title: Re: Find amount of calls that can access your IVR ports at the same time
Post by: Kubig on October 30, 2014, 09:09:48 AM

Do you mean VTP or access to the GVP through the trunk? In first case you can use standard reports (CCA). In second case, you can use reporting server for GVP or build your own reporting engine based on sinks from GVP components.

Title: Re: Find amount of calls that can access your IVR ports at the same time
Post by: wim1981 on October 30, 2014, 09:23:00 AM

[quote author=Kubig link=topic=8577.msg37795#msg37795 date=1414660188]
Do you mean VTP or access to the GVP through the trunk? In first case you can use standard reports (CCA). In second case, you can use reporting server for GVP or build your own reporting engine based on sinks from GVP components.
[/quote]

I think it is the acces to the GVP. There are ivr ports that accept te calls. But what i want to know is how many calls can access one port?

Title: Re: Find amount of calls that can access your IVR ports at the same time
Post by: Kubig on October 30, 2014, 09:24:19 AM

One port can access just one call at one moment

Title: Re: Find amount of calls that can access your IVR ports at the same time
Post by: wim1981 on October 30, 2014, 09:27:32 AM

[quote author=Kubig link=topic=8577.msg37797#msg37797 date=1414661059]
One port can access just one call at one moment
[/quote]

aha, so if i'm raesoning. I have 15 ports. So my IVR can have 15 calls at the same time.

Title: Re: Find amount of calls that can access your IVR ports at the same time
Post by: Kubig on October 30, 2014, 09:48:42 AM

Exactly.

PS:  You can find it out within documentations.

Title: Re: Find amount of calls that can access your IVR ports at the same time
Post by: wim1981 on October 30, 2014, 10:06:37 AM

[quote author=Kubig link=topic=8577.msg37799#msg37799 date=1414662522]
Exactly.

PS:  You can find it out within documentations.
[/quote]

Ok thanks a lot.

Greets