Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: WS on November 03, 2014, 10:32:21 PM
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We have virtual agent groups with both skill expression type and "LoggedIn" condition type . VAG content for LoggedIn condition happens at Stat server based on agent login /logout events .Since ICON does not fetch any data from Stat server ,ICON does not have any details of the VAG content of such virtual agent groups.Hence we are not getting any agent related stat for these VAGs since we moved from Brio /Hyoperion (Connects to Stat server ) to ICON /GIM/GI2 set up.
Is there any effective work around to capture the agent stats for such VAGs in GIM /GI2 ? Any ideas ?