Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pankaj257 on November 06, 2014, 08:27:18 AM

Title: How to handle email html coming from Interaction server
Post by: pankaj257 on November 06, 2014, 08:27:18 AM

Hi,

We are developing genesys agent desktop (Voice/Email media) using PSDK. We are using WPF control (RichTextbox) to display the email contents to agents but facing some issues when html body contains some embedded images in it. Although we are able to display those embedded images by converting image source to base64 in our application but when agent reply back to those emails, those embedded images are not visible in email clients like outlook/gmail/yahoo.

Is there any specific method to send outbound emails so that embedded images are properly visible in different email clients or should i use any other controls (or some 3rd party tools) to display and edit email contents.

Please let me know if anyone have any valuable inputs.

Thanks

Pankaj

Title: Re: How to handle email html coming from Interaction server
Post by: msh on November 06, 2014, 10:33:22 AM

Hi

Several years ago I developed the email part of a agent desktop using .NET/Platform SDK (winforms, not WPF). At the time the only good solution I could find was using a html editor control from telerik. It was expensive but very well working, but I do not remember the exact name of the control.