Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on November 18, 2014, 02:20:13 PM

Title: CCPulse showing OCS AG status on Normal AGs
Post by: cavagnaro on November 18, 2014, 02:20:13 PM

Hi guys,
CCPulse 8.0.200.23 and other lower versions tested

Issue:
On AG under Persons root I can see the outbound AG status (Pause, Executing) and not always consistent, meaning, sometimes it appears, others it doesn't. This is blocking visibility of supervisors of AG status...Ready/NR/LoggedOff...

Have you seen something like this?
This should work only under Outbound AG root, not Persons...as far as I remember from last 8 years at least...

Any idea??
[url=http://postimg.org/image/5dovnhlen/]http://postimg.org/image/5dovnhlen/[/url]
[img width=175 height=480]http://s11.postimg.org/9mtlpnoo3/dimed_ccpulse_wrong_ocs_status.png[/img]