Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: msh on November 20, 2014, 08:54:24 AM

Title: Searching for annex data
Post by: msh on November 20, 2014, 08:54:24 AM: Hi

Is there any way to search for annex data set on a agent using genesys administrator or some other tool?

For example I would like to find agents where on the annex tab a option like language is equal to a specific value?

The language option is just a example. I know I can login to the database and execute SQL to find this, but is there a easier way?
Title: Re: Searching for annex data
Post by: Kubig on November 20, 2014, 12:21:21 PM: Officialy no, but you can develop own application using PSDK to achieve it.
Title: Re: Searching for annex data
Post by: Adam G. on November 20, 2014, 01:22:25 PM: A little SQL to the Config DB should get you your data.
Title: Re: Searching for annex data
Post by: genesysguru on November 20, 2014, 01:53:56 PM: I like to do this the PSDK way since I can use that to create configuration snapshots and them just do a file diff to see what has changed when somebody breaks something.

Example here:

http://genesysguru.com/blog/blog/2009/10/03/configuration-snapshots/

Regards
Title: Re: Searching for annex data
Post by: mduran22 on November 24, 2014, 07:55:30 PM: I would go the SQL route as well. PSDK seems like a bit of overhead to run a fairly simple SQL command.

I find it interesting that Genesys still doesn't have a decent auditing capability for config changes, although I have heard for many years they were going to.
Title: Re: Searching for annex data
Post by: cavagnaro on November 24, 2014, 08:03:41 PM: ??? ??? ??? ???
On CfgServer logs you can see who did last changes...so what do you mean?
Title: Re: Searching for annex data
Post by: mduran22 on November 25, 2014, 07:36:57 AM: Yes, of course you can. I don't think of logs as a good aduit tool. I guess I should clarify what I think of as a good audit tool. While you can search through logs, and in theory keep them indefinetly or use a parsing tool to even put them in a database, you still have the overhead of looking through logs or developing a solution to write changes out to a database. As an example, in Avaya, I can simply type list history and even filter by using objects, and I get a list of what changes were made, time, and by which login. Ideally an audit should not only show you time, login, and what change was made, but also what the previous value was so you can revert back if needed. Plus with a database table it is easier to write a UI (or even have a UI) that end users can access so they don't always have to come to the IT department to get these answers (I know, job security!).
Title: Re: Searching for annex data
Post by: Kubig on November 25, 2014, 08:59:41 AM: Within latest release of Genesys framework (8.5) is a set of new functions, where one of them is better audit log and changelog tracking.
Title: Re: Searching for annex data
Post by: mduran22 on November 27, 2014, 12:06:51 AM: Cool, I just pulled it up. It looks like Genesys will provide a way to dump history log, including former value, to a XML file.

Thanks Kubig.