Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rkd on December 03, 2014, 03:21:59 PM

Title: EMails is doubled when using 2 URS to load balance the Emails(double of capacity
Post by: rkd on December 03, 2014, 03:21:59 PM

HI

We are trying  to load balance to use 2 URSs to take email requests. Our Capacity rule is to send only one email at a time to agents. But when both URS taking requests, we see both are sending one email each to agents  and everyone is getting 2 emails at a time.

Is there any setting we can do to limit this to stick to capacity rule? Why both URS is treating capacity rule seperately?

Regards
RK

Title: Re: EMails is doubled when using 2 URS to load balance the Emails(double of capacity
Post by: terry on December 03, 2014, 03:34:31 PM

set up agent reservation for every involved URS.

Title: Re: EMails is doubled when using 2 URS to load balance the Emails(double of capacity
Post by: Kubig on December 03, 2014, 03:35:27 PM

Are you using LDS? Or how did you make a load-balancing? What about agent reservation, transition and verification time or event_arrive configuration?