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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: upk_singhm on December 03, 2014, 09:50:55 PM

Title: Options in 8.5.1 WorkSpace (iWS) Deployment Guide
Post by: upk_singhm on December 03, 2014, 09:50:55 PM

Hi All,
Can someone help me understand the options provided in the IW-8.5.1-Workspace Desktop Edition Deployment Guide.pdf on page 449 under Not Ready Reason Codes section?

- Workmode
- Extensions
- Reason-extension-key
- Reason-extension-request-attribute
- Reason-extension-value

Also under what circumstances I will use Extensions and when Reasons.

Since I am fairly new to the iWS customization/configuration any help is much appreciated.

Regards,
Upkar S

Title: Re: Options in 8.5.1 WorkSpace (iWS) Deployment Guide
Post by: Kubig on December 05, 2014, 12:22:48 PM

What is not clear within mentioned options?

Title: Re: Options in 8.5.1 WorkSpace (iWS) Deployment Guide
Post by: upk_singhm on December 10, 2014, 09:45:01 AM

Hi,
As I said I am fairly new to iWS, I am not at all sure what I will use these options for. All that I was aware was create the Not Ready reasons of type Not Ready and you are done but after going through these options I am confused now as why and when I will use these.

But one specific thought that struck me was, how will these help if I was using a SIP based software PBX or a hardware based PBX like Avaya. Under that scenario how will I use these options.

Any help is much appreciated.