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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lekie on December 08, 2014, 02:31:43 PM

Title: GVP Input block
Post by: lekie on December 08, 2014, 02:31:43 PM

Dear all,

How to configure input block in composer to support input *1?


Regards,
Lekie

Title: Re: GVP Input block
Post by: cavagnaro on December 08, 2014, 02:34:10 PM

What is "input * 1" ???  ???

Title: Re: GVP Input block
Post by: msh on December 08, 2014, 02:56:48 PM

If you mean that the customer should be able to enter *1 in the input block you will need to create a custom DTMF grammar.

Something like (off the top of my head, not tested):

[code]
<item repeat="0-2">
  <one-of>
          <item> 1 </item>
          <item> 2 </item>
          <item> 3 </item>
          <item> 4 </item>
          <item> 5 </item>
          <item> 6 </item>
          <item> 7 </item>
          <item> 8 </item>
          <item> 9 </item>
          <item> 0 </item>
          <item> * </item>
      </one-of>
</item>
[/code]

Title: Re: GVP Input block
Post by: lekie on December 08, 2014, 04:23:06 PM

yes, thanks you ;D

I have to create new grxml to support enter * and How  to use customize grammar in input block?



Regards,
Lekie