Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Grand_Master on December 10, 2014, 12:32:28 PM

Title: Email management and GSD functionality in IWS/WDE
Post by: Grand_Master on December 10, 2014, 12:32:28 PM

GAD had GSD, which was quite useful to agent skill assignment, but more importantly, it could stop selected interactions in email queues.  I haven't seen any such functionality in IWS.  How does one manage or view them now?

Title: Re: Email management and GSD functionality in IWS/WDE
Post by: Grand_Master on December 10, 2014, 12:34:02 PM

Hah - nevermind: http://www.sggu.com/smf/index.php/topic,8623.0.html  :-X

Title: Re: Email management and GSD functionality in IWS/WDE
Post by: Kubig on December 10, 2014, 12:39:59 PM

Unfortunately,Full GSD functions are not part of current IWS/WE application. For example the Skill managing is not integrated, on other hand the interactions management is there and works fine. Just read the latest doc for specific version (8.1 or 8.5)