Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: wim1981 on January 13, 2015, 09:39:11 AM

Title: DDM Toolbar can't access the media Type.xml file
Post by: wim1981 on January 13, 2015, 09:39:11 AM

Hi everyone,

an agent here  has an error when he starts up his DDM Toolbar. The error says that the toolbar can't access the media type.xml file.

Probably the file will be corrupted in some way?

My question is: is this a file that is beïng created when the toolbar starts up? Like the login config file?
Or is it already existing before the toolbar starts up?


Regards
Wim

Title: Re: DDM Toolbar can't access the media Type.xml file
Post by: Kubig on January 13, 2015, 09:46:20 AM

What is DDM Toolbar? It is not a Genesys product as I know.

Title: Re: DDM Toolbar can't access the media Type.xml file
Post by: wim1981 on January 13, 2015, 10:04:14 AM

It is an agent toolbar that works together with Genesys to let the agent take care of calls.

Title: Re: DDM Toolbar can't access the media Type.xml file
Post by: Kubig on January 13, 2015, 10:10:56 AM

This is Genesys forum, not DDM. But maybe someone know DDM and will help you.

Title: Re: DDM Toolbar can't access the media Type.xml file
Post by: wim1981 on January 13, 2015, 10:14:48 AM

I have already found the solution.

It was the xml file that was in read-only mode.

Thanks anyway.

I will close this question

Regards