Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S2H on January 13, 2015, 01:14:16 PM

Title: action codes in ccpulse
Post by: S2H on January 13, 2015, 01:14:16 PM

Hi,
  I tried to display the break time & lunch time in ccpulse. But it is not working.
 
I  have created two action codes,
   
  Break    Not Ready    1
  Lunch    Not Ready    2

And, i have created two filters,

PairExist("Break","1")
PairExist("Lunch","2")

The stat which which i have used is Total_Not_Ready_Time with the above filters,


MainMask    NotReadyForNextCall
Category    TotalAdjustedTime
Subject      AgentStatus
Objects      Agent, GroupAgents, GroupPlaces, Place


plz help me regarding this issue. Thanks in advance

Title: Re: action codes in ccpulse
Post by: Kubig on January 13, 2015, 01:28:48 PM

I think, the filter should be in configured with following format :

[quote]PairExist("ReasonCode", 1)
PairExist("ReasonCode", 2)[/quote]

Title: Re: action codes in ccpulse
Post by: cavagnaro on January 13, 2015, 01:28:48 PM

Check your Tserver logs to see if they match your filters