Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rvn01 on January 22, 2015, 05:05:38 PM

Title: Campaign Setup End to End
Post by: rvn01 on January 22, 2015, 05:05:38 PM

Hi Guys,

My contact center recently acquired a genesys setup. i'm very new to Genesys and have no idea how to do anything really on it....

to start with:

Can someone please let me know how to set a campaign up - end to end? Call outcomes, Pause codes, scripts etc?

Thanks

Title: Re: Campaign Setup End to End
Post by: cavagnaro on January 22, 2015, 05:49:19 PM

??? ??? ???
So who is implementing it??
Many considerations, not a plug and play stuff...

Title: Re: Campaign Setup End to End
Post by: Adam G on January 22, 2015, 07:29:52 PM

[quote author=rvn01 link=topic=8683.msg38473#msg38473 date=1421946338]
Hi Guys,

My contact center recently acquired a genesys setup. i'm very new to Genesys and have no idea how to do anything really on it....

to start with:

Can someone please let me know how to set a campaign up - end to end? Call outcomes, Pause codes, scripts etc?

Thanks
[/quote]

Lots of resources on-line for Genesys Solutions.  Maybe start here:

[url=http://docs.genesys.com/Documentation/OU]http://docs.genesys.com/Documentation/OU[/url]

Adam