Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysbasha on February 03, 2015, 04:55:18 AM

Title: Live calls Status
Post by: genesysbasha on February 03, 2015, 04:55:18 AM

Hi,


Is there any alternate way to monitor LIVE calls (count) for entire process, Like Without CCPulse View.


Best Regards
Basha

Title: Re: Live calls Status
Post by: Kubig on February 03, 2015, 09:00:19 AM

Within any real-time reporting tool (CCPulse, (EZ)Pulse, etc), own PSDK application or "manually" within IRD, where you can see current number of calls handling by URS.