Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on February 05, 2015, 04:55:54 PM

Title: Time between interactions distribution on Multimedia
Post by: cavagnaro on February 05, 2015, 04:55:54 PM

Hi guys,
I am having a customer who wishes more speed on Email interactions, by this I mean, if I for example have a queue with 10 emails on queue and 1 agent ready, time that ellapses between each email delivered to agent is exactly 10 seconds.
I tried modifying IXN options:

[agent-reservation]
reservation-time from 10000 to 5000 (Says change is inmediate) and didn't work

[settings]
default-max-submission-rate from 10/second to 5/second (also states inmediate change) and didn't work neither

On voice it is routed inmediatly as soon as agent is ready, therefore I discard URS options.

Any idea which value controls this?

Thanks

Title: Re: Time between interactions distribution on Multimedia
Post by: bandorka on February 05, 2015, 05:56:34 PM

Did you try this: submit-timer-interval ?

Title: Re: Time between interactions distribution on Multimedia
Post by: cavagnaro on February 05, 2015, 07:05:48 PM

That value is 2000 which would mean 2 seconds... Don't think is that one

Title: Re: Time between interactions distribution on Multimedia
Post by: genesysnoob on February 05, 2015, 09:24:56 PM

Could be anything on the Softphone itself?  :)>

Title: Re: Time between interactions distribution on Multimedia
Post by: cavagnaro on February 05, 2015, 11:42:12 PM

No, as it doesn't depend on "SoftPhone", IWS used here but have seen same behavior on GAD.

Title: Re: Time between interactions distribution on Multimedia
Post by: Kubig on February 06, 2015, 09:56:41 AM

Did you try turn-off this option "reject-subsequent-request"? Or what say logs (URS,IXN)?

Title: Re: Time between interactions distribution on Multimedia
Post by: n3vek7 on February 20, 2015, 02:03:03 AM

Maybe a target cleared after 10 seconds and than it hits your agent? Or is it a timeout on ESP request? Or webservices timeout ? etc..
I'd be also curious to see urs and ixn logs.. (In Kazimir(URS) or Myzamir(IXN), do you see a delay between specific events? Nothing special in URS?
Also, in URS you can have IXN Server options in the annex. Nothing there?

A couple of Ixn Server options can delay ixn submission, can you parse your cfg?