Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ralph on January 01, 1970, 12:00:00 AM

Title: Sliding interval in CCPulse
Post by: Ralph on January 01, 1970, 12:00:00 AM

I have tried to define 0.5 hour sliding TimeProfile. I have defined it as "1800:2" but I cannot see it in CCPulse. I have tried with 15 minutes "900:2" and there was no problem (in the meantime StatServer was restarted but it hasn't helped). Are there any restrictions on the lenght of the sliding TimeProfile?

Title: Sliding interval in CCPulse
Post by: Grzegorz Ostrowski on January 01, 1970, 12:00:00 AM

I have Sliding TimeProfile defined exactly as you have written and it works OK ("1800:2").

Title: Sliding interval in CCPulse
Post by: Ralph on January 01, 1970, 12:00:00 AM

I can use now Sliding interval "1800:2" and "900:2" but unfortunately they gather data not for last 30min (or 15 minut) but less then 1minut. Does anybody know what can be wrong?