Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S2H on February 11, 2015, 07:47:09 AM
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hi,
I am not on a call, but ccpulse is showing that i am involved on a call. And the agent state is CALL INBOUND. Please help me, regarding this issue. Thanks in advance
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