Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JCE on February 18, 2015, 02:25:59 PM

Title: Mystery of CCPulse workstations crashing
Post by: JCE on February 18, 2015, 02:25:59 PM

Any idea where to start the investigation for a whole site ccpulse workstations crashing?
CCPulse 8.1
Statserver 8.1
There are no obvious issues leading up to the crash.  Network guys have carried out wireshark trace and cant find any faults or indication on the network - all other applications and services running as normal.  No errors in the statserver_ccpulse application.
Nothing in the workstations Event Logs?

Can anyone think of anywhere else there maybe relevant logs to try and locate the cause of the crash?

Thanks in advance for your time and advise.

Title: Re: Mystery of CCPulse workstations crashing
Post by: Adam G on February 18, 2015, 02:43:36 PM

Yes.  Anti-Virus software.  There are some threads on the Forum about this... perhaps do a quick search?

Title: Re: Mystery of CCPulse workstations crashing
Post by: cavagnaro on February 18, 2015, 03:55:34 PM

Also upgrade to last version
Last version of CCPulse allows log generation on PCs

Title: Re: Mystery of CCPulse workstations crashing
Post by: mduran22 on February 18, 2015, 07:07:00 PM

Also, depending on the size of the workspace, alerts, thresholds, etc, check memory usage and paging file. CCPulse uses a lot of memory, but I have had cases where to big of CCPulse taking up all the memory and causing crashes.

Title: Re: Mystery of CCPulse workstations crashing
Post by: cavagnaro on February 18, 2015, 07:20:10 PM

So at the end no mystery at all