Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: steve on January 01, 1970, 12:00:00 AM

Title: WFM Web no avaliable PABXes for current user
Post by: steve on January 01, 1970, 12:00:00 AM: I am experiencing a problem with a user trying to access our WFM Web Services. I receive the message below. This user is set identical to others access groups.

Has anyone experienced this, or can point me in the right direction.

*******************************
WFM Web Services Application

Description:
There are no avaliable PABXes for current user

Please login again.
Title: WFM Web no avaliable PABXes for current user
Post by: Ritchie on January 01, 1970, 12:00:00 AM: Hi dude if you start the thick client up and syncronize it, the agent will be fine. This seems to happen when new users are added to CME and WFM has not been sycronized after the creation.
Title: WFM Web no avaliable PABXes for current user
Post by: steve on January 01, 1970, 12:00:00 AM: What if there are multiple thick client GUI's? Do they all have to be sync'd up?
Title: WFM Web no avaliable PABXes for current user
Post by: John Doe on January 01, 1970, 12:00:00 AM: I believe the sycrinisation actually sycronises the WFM DB with Config Server.
Title: WFM Web no avaliable PABXes for current user
Post by: Ritchie on January 01, 1970, 12:00:00 AM: Exactly, so any one of the thick clients can do the syncronization, and everything will be cool :)
Title: WFM Web no avaliable PABXes for current user
Post by: KM on January 01, 1970, 12:00:00 AM: Do you have an agent id assigned to this person who is logging in? It sounds like you do not have agent id assigned in CME!
Title: WFM Web no avaliable PABXes for current user
Post by: steve on January 01, 1970, 12:00:00 AM: No there isn't a agentID. These are not agents, the 'Is Agent' bolean is not selected in the person profile.