Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on February 20, 2015, 08:16:41 AM

Title: RequestAgentLogin Rejection On The Basis Of Time
Post by: raza990 on February 20, 2015, 08:16:41 AM

Hi All,

Can we restrict an agent login to IWS on the basis of time range ?

For Example:

Agent01 is allowed to login on IWS from 08:00-18:00, So the RequestAgentLogin request will reject if Agent01 try to login before 08:00 or after 18:00.

Is there anything in Genesys where we can define/configure allowable login time range ? or suggest a work around related to this example.

Title: Re: RequestAgentLogin Rejection On The Basis Of Time
Post by: Kubig on February 20, 2015, 09:54:54 AM

Without customization, it is not possible.

Title: Re: RequestAgentLogin Rejection On The Basis Of Time
Post by: raza990 on February 20, 2015, 11:14:52 AM

Where we should do customization ? On IWS or .. ?

Title: Re: RequestAgentLogin Rejection On The Basis Of Time
Post by: Kubig on February 20, 2015, 11:27:04 AM

Yes, within IWS.

Title: Re: RequestAgentLogin Rejection On The Basis Of Time
Post by: cavagnaro on February 20, 2015, 12:45:41 PM

Or you can integrate CfgServer with Windows Active Directory on customers domain and create policies for users on domain