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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Zilan on January 01, 1970, 12:00:00 AM

Title: CCA Agent login logout time stamp report
Post by: Zilan on January 01, 1970, 12:00:00 AM

Hi everybody,

Is it possible to pull actual time of agent login and logout as a BRIO custom report

Title: CCA Agent login logout time stamp report
Post by: Roger on January 01, 1970, 12:00:00 AM

Hi,

Did you ever find an answer to this?
I would like to know also.

Title: CCA Agent login logout time stamp report
Post by: Declan O'Mahoney on January 01, 1970, 12:00:00 AM

Yes, this is posssible by using the login table. You can setup a DAP for your reporting statserver that feeds datasourcer and point it to the datamart. Create the login table in the datamart and then you can create a view to link this to an agent report for brio. I have done this before for a 100 seat call centre and it just needs some DBA maintence on the table from time to time.