Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysnoob on February 27, 2015, 07:33:44 PM

Title: Agent Getting disconnected?
Post by: genesysnoob on February 27, 2015, 07:33:44 PM

Hey folks
this issue happens once a while with random agents.
message on genesys agent desktop  " The connection to server is down". For inbound/outbound agents.
I checked user credentials and nothing is wrong, Any one please help.

Title: Re: Agent Getting disconnected?
Post by: cavagnaro on February 27, 2015, 07:51:05 PM

Message is clear
The connection on browser against gad server is down. Check your network and server performance

Title: Re: Agent Getting disconnected?
Post by: genesysnoob on February 27, 2015, 08:09:39 PM

Thank you for response
This issue usually happens randomly with an agent. not the same agent all the time.
I will report to the appropriate people