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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on April 07, 2015, 09:15:36 AM

Title: CCPulse TimeProfile
Post by: PFCCWA on April 07, 2015, 09:15:36 AM

Hello,

I think this should be a lot more simple than I am thinking.
Can we define a timeprofile for a statistic in ccpulse which covers a specific time period?
For example I want to create a threshold that generates alert if statistic exceeds configured value in time period (greater than 100 between midnight and 8 AM).
I thought it was just a case of creating timeprofile with value=8:00, linking to statistic as growing then applying >100 threshold.  However this resets at 8 AM, then begins count again, whereas I want it to stop counting at this point until midnight.

thanks.

Title: Re: CCPulse TimeProfile
Post by: Adam G on April 07, 2015, 11:53:58 AM

Yes, this is possible using  TimeProfile and TimeRange in your Template:

TimeProfile = Specifies the time intervals that are referenced for calculating statistics.
TimeRange = Specifies the initiating ("Start") time range used for collecting data.
TimeRange1 = Specifies the second ("End") time range used for collecting data.

There is a good general view of what's available, here:

[url=http://docs.genesys.com/Documentation/PSAAS/v850/Supervisor/StatDetails]http://docs.genesys.com/Documentation/PSAAS/v850/Supervisor/StatDetails[/url]