Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gabriel Madoz on January 01, 1970, 12:00:00 AM

Title: CCPulse+ not showing "Create historical view"
Post by: Gabriel Madoz on January 01, 1970, 12:00:00 AM

It's strange what is happening because some days ago this feature was working well, and since yesterday (we don't know why) this option appears greyed (unavailable). We troubleshoot the problem and we could see that we have connection to ETL_Service and DAP_for_Datamart on CCPulse+ app.

So, we test to restart StatServer_CCPulse, ETL_Service.....reinstall CCPulse+ but still not works.

Thanks for any help

Title: CCPulse not showing
Post by: Mark on January 01, 1970, 12:00:00 AM

I am having the same problem and still searching for a resolution. the option always comes on whenever the etl service is installed/reinstalled, but as soon as I stopped the entire solution, the option wouldn't come on anymore. the doc says CCP+ doesn't maintain a persistent connection to datamart, but doesn't says how to reconnect back....

Title: CCPulse not showing
Post by: ecki on January 01, 1970, 12:00:00 AM

Hi.
Could you tell me please, which version of CCP do you have?

Title: CCPulse not showing
Post by: Gabriel Madoz on January 01, 1970, 12:00:00 AM

Well, finally we found a solution.
Ok, CCPulse+ must have a connection to ETL_Service and ETL_Service must have a connection to DAPforDatamart.

Also DAPforDatamart ..... MUST..... appear as component of the Enterprise Routing Solution. (I used the Genesys Wizard)