Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: W.Berger on January 01, 1970, 12:00:00 AM

Title: Webphone
Post by: W.Berger on January 01, 1970, 12:00:00 AM

How are you? The company I work for is considering hiring an integrator to develop a webased softphone application for our agents. I am deeply concerned with the performance of such an application wouldn't we be facing delay elated problems in this kind of environment?

I think Internet is really a great thing, but I question the wisdom of connecting everything to it. I have trouble seeing benefits of a webased agent application. Can someone please back me up?
Wibi
We live to enjoy it! - Me

Title: Webphone
Post by: Rob McDougall on January 01, 1970, 12:00:00 AM

Basically, a softphone is a realtime application. HTTP isn't. Softphone requires guaranteed message delivery. HTTP can't do that. If you're looking for someone to back you, I'm with you all the way.

Rob

Title: Webphone
Post by: Akiko on January 01, 1970, 12:00:00 AM

I am interested in seeing a sample of it, before I could pass on the judgment. Do you know where I could find it?

A.Negishi