Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on April 20, 2015, 07:42:38 AM

Title: Genesys Pulse 8.5
Post by: raza990 on April 20, 2015, 07:42:38 AM

Hi All,

Anybody worked on Genesys Pulse 8.5 ?

I have implemented the Genesys Pulse 8.5 and voice stats are working fine but when email stats are not working. May be I am doing something wrong.

Can anyone help me which stat should use for Number Of Waiting Email on virtual queue ?

Regards,
Raza

Title: Re: Genesys Pulse 8.5
Post by: Kubig on April 20, 2015, 07:45:22 AM

Have you deployed the Java-stats on StatServer for Pulse solution?

Title: Re: Genesys Pulse 8.5
Post by: raza990 on April 20, 2015, 07:49:09 AM

No, I haven't deployed Java-Stats on Stat Server because I want the email reporting on virtual queue - not interaction queues !!!

Title: Re: Genesys Pulse 8.5
Post by: Kubig on April 20, 2015, 07:53:09 AM

There is no difference between VQ for email and for voice, Pulse is working in same way for both. You can just check the RN , if there are any issue related and make an upgrade. I am using the latest version and all is working as expected.

Title: Re: Genesys Pulse 8.5
Post by: raza990 on April 20, 2015, 08:51:55 AM

Dumbest thing I've ever done  >:(

Ixn connection was missing in Stat server that was the reason email stats was not working !!!

Title: Re: Genesys Pulse 8.5
Post by: Kubig on April 20, 2015, 10:50:14 AM

Similiar issue should be tricky to find out :)I am glad you have resolved it.