Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: singhisking on May 05, 2015, 07:22:18 PM

Title: Pull interaction from IWS agent Workbin after 2 hours
Post by: singhisking on May 05, 2015, 07:22:18 PM

Hello , Please help to achieve below  -

We want to do following -

Agent accepts an email interaction

Agent put the interaction in an agent workbin

We want to monitor " for how long an interaction is sitting in the workbin "? If the duration is more then 2 hours, we want to pull the interaction from  agent workbin and put back into the interaction queue.

Thanks,

Title: Re: Pull interaction from IWS agent Workbin after 2 hours
Post by: cavagnaro on May 05, 2015, 09:11:27 PM

Search the forum. This was answered and discussed a few days ago already

Title: Re: Pull interaction from IWS agent Workbin after 2 hours
Post by: singhisking on May 06, 2015, 08:02:00 PM

I checked, please confirm the solution is check the age of interaction in workbin and using scheduled strategy pull it back ?

if not, please point me to the discussion topic.

thanks

Title: Re: Pull interaction from IWS agent Workbin after 2 hours
Post by: cavagnaro on May 06, 2015, 11:47:07 PM

Yes that is

Title: Re: Pull interaction from IWS agent Workbin after 2 hours
Post by: singhisking on May 07, 2015, 03:41:52 AM

Thanks  :)

Title: Re: Pull interaction from IWS agent Workbin after 2 hours
Post by: postx on May 09, 2015, 09:21:58 AM

Hi, also tried to find the mentioned post but couldn't... can you please post a link. Thanks!