Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on May 07, 2015, 05:06:12 AM

Title: Hide Category Name In GAD
Post by: raza990 on May 07, 2015, 05:06:12 AM

Hi,

I have a requirement to hide categories in GAD which do not have standard responses.

We can't delete the categories from KM because in routing, categories ID are used for Acknowledgements and routing to skilled agents.

Is there any way in Genesys by which we can hide categories or any solution by GAD customization ?

Title: Re: Hide Category Name In GAD
Post by: cavagnaro on May 07, 2015, 01:00:16 PM

Gad not sure, think is not possible. On IWS yes by modifying values via URS or directly on IWS options.