Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lorenzo on May 07, 2015, 09:45:56 AM

Title: Does Genesys ORS need a license ?
Post by: Lorenzo on May 07, 2015, 09:45:56 AM

Hello,

I would like to know if Genesys orchestration needs a license.

Thanks !

Title: Re: Does Genesys ORS need a license ?
Post by: Adam G on May 07, 2015, 11:11:56 AM

Commercial or Technical?

Title: Re: Does Genesys ORS need a license ?
Post by: Lorenzo on May 07, 2015, 11:46:35 AM

Does it need a commercial and/or technical license ?

Title: Re: Does Genesys ORS need a license ?
Post by: Adam G on May 07, 2015, 12:20:57 PM

ORS is an intrinsic part of the (Interaction/Voice) Routing Solution, which is licensed.

Do you mean "Can I deploy multiple ORS instances?"

Title: Re: Does Genesys ORS need a license ?
Post by: cavagnaro on May 07, 2015, 12:56:23 PM

I think he means, on his current Genesys environment with conventional URS, can he deploy ORS without any new license? I think you can without problems.

Title: Re: Does Genesys ORS need a license ?
Post by: Lorenzo on May 07, 2015, 01:56:18 PM

Correct Cavagnaro : we already have a Genesys Contact Center in place with URS, GVP and would like to add ORS.

Title: Re: Does Genesys ORS need a license ?
Post by: Adam G on May 07, 2015, 06:09:36 PM

...inclusive...

Title: Re: Does Genesys ORS need a license ?
Post by: cavagnaro on May 07, 2015, 09:19:44 PM

Inclusive? Don't understand

Title: Re: Does Genesys ORS need a license ?
Post by: Adam G on May 07, 2015, 10:00:23 PM

Sorry Cav

If you have URS, you can use ORS... it's inclusive.