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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysnoob on May 07, 2015, 05:25:59 PM

Title: Auto pop-up of next call ( Campaign)
Post by: genesysnoob on May 07, 2015, 05:25:59 PM

Gentlemen, I have a question regarding auto-pop up.

Group 1: A group of agents are in - Push preview campaign : Agent should receives an auto-pop up of next record when the current call is disposed ( i mean call is marked done).

Group 2: A group of agents are in - Push preview campaign : Agent receives an auto-pop up of next record when the current call is disposed ( i mean call is marked done).

both the above groups are using same desktop software with same settings.

I have checked Campaign settings/Calling list settings/Agent group settings/ campaign group setting both have the same settings.

Can any one please suggest me which direction i need to look  :-[

Title: Re: Auto pop-up of next call ( Campaign)
Post by: cavagnaro on May 07, 2015, 05:53:46 PM

Logs....magical source of wisdom and vision...logs....

Title: Re: Auto pop-up of next call ( Campaign)
Post by: genesysnoob on May 07, 2015, 07:01:08 PM

thank you
Should i look into OCS/Softphone/ tserver logs?

Title: Re: Auto pop-up of next call ( Campaign)
Post by: cavagnaro on May 07, 2015, 09:18:45 PM

Yes and find what is different on those two scenarios

Title: Re: Auto pop-up of next call ( Campaign)
Post by: genesysnoob on May 07, 2015, 11:52:29 PM

thanks again
I have checked all the settings..nothing diff. even in the log file the config appears same.
But something is preventing call to pop-up for one particular group of agents.

I removed agent one and placed  in group 2 and he gets the pop up with out any issue. and when i put him back he sees the same issue again

don't know at this point of time where to look  ???

Title: Re: Auto pop-up of next call ( Campaign)
Post by: cavagnaro on May 08, 2015, 03:00:54 AM

On which software does this pop-up should happen?

Title: Re: Auto pop-up of next call ( Campaign)
Post by: genesysnoob on May 08, 2015, 12:20:00 PM

Genesys Agent Desktop - Web based