Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on May 12, 2015, 12:40:42 PM

Title: Not ready even when agent is logged off
Post by: vma on May 12, 2015, 12:40:42 PM

Hi,
Since connecting StatServer to interaction server I see the status of the agent is notready even if I log him off all channels. He has voice and email and in my channels I right click and select log off on both. Still main status of agent is not ready in CCPulse and routing. Is there some option I'm missing so I can see proper status?

Thanks,
Mihai

Title: Re: Not ready even when agent is logged off
Post by: Kubig on May 12, 2015, 12:52:28 PM

What version of StatServer are you using? What says "extended status"?

Title: Re: Not ready even when agent is logged off
Post by: vma on May 12, 2015, 12:55:54 PM

statserver is 8.1.000.11
Extended status says:
Monitored
OnHook
NotReadyForNextCall
NotReadyForNextCall
LoggedOut

Overall status shown is not ready

Title: Re: Not ready even when agent is logged off
Post by: cavagnaro on May 12, 2015, 12:58:49 PM

Upgrde to last versions, bugs like those were fixed. Learn to read release notes, they are public

Title: Re: Not ready even when agent is logged off
Post by: Kubig on May 12, 2015, 01:08:34 PM

Cav is right - there was changed the AgentStatus mechanism and dependencies on related objects.

Title: Re: Not ready even when agent is logged off
Post by: vma on May 12, 2015, 01:25:03 PM

I just tested with 8.1.200.47 and it seems ok. Thanks alot guys!