Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: singhisking on May 20, 2015, 07:58:36 PM

Title: Adding custom KVP to chat from mobile or website
Post by: singhisking on May 20, 2015, 07:58:36 PM

We are planing to use GMS for both mobile and web chat integration. Can someone explained me how we can add custom info such as client account # , there IP address etc to initial chat request URL. Inshort, if a customer is validated we want to pass additional client info with initial chat request.

Latter we want to show this info on agent GDE.

Thanks,

BSR

Title: Re: Adding custom KVP to chat from mobile or website
Post by: cavagnaro on May 20, 2015, 08:48:23 PM

Check Webapi documentation and forum posts. Both have samples. Attach data is done via modification of chat scripts. Just open their code and analyze them.

Title: Re: Adding custom KVP to chat from mobile or website
Post by: LeeQ on September 23, 2015, 01:22:54 PM

Hi,
For GMS you can pass the KVPs in the initial request-interaction, which can be used for routing as well as displaying on the desktop.

-Lee