Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on May 21, 2015, 11:07:30 AM

Title: Knowledge Manager Category Move
Post by: raza990 on May 21, 2015, 11:07:30 AM

Hi,

In Knowledge Manager, Is it possible to move sub category from one category to other ?

As I know, It can't be possible .. But please suggest if I can do it from other way instead of re-creating the category under desired category because it will change category ID and historic data will make an issue.

Title: Re: Knowledge Manager Category Move
Post by: Barn5ter on May 21, 2015, 11:59:11 AM

If you click on Resources in the left hand panel. The other categories appear below in the right hand panel, from the right hand panel, you should be able to do a copy. You can only do actions from the right hand pane.

Hope that helps.

Title: Re: Knowledge Manager Category Move
Post by: raza990 on May 21, 2015, 01:04:38 PM

Hi,

Yes, it works  :)

Every time I tried to cut/paste from left hand pane ..  ;D