Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: singhisking on May 25, 2015, 03:53:14 AM

Title: Request Callback for Website - Features
Post by: singhisking on May 25, 2015, 03:53:14 AM

Hello Experts, I have 2 quick questions on Callback product.

When customer is called, Are we able to integrated with GVP so we can validate the called party ?

OR best practice to validated customer while calling then back.

Does Callback is able to detect , whether human answer or voicemail, answer machine etc. If yes can we reschedule these call latter ?

Thanks,

BSR

Title: Re: Request Callback for Website - Features
Post by: Kubig on May 25, 2015, 10:48:10 AM

All depends on used software type:

In case, when you are using VHT, you can invoke GVP and use CPD as well.

Title: Re: Request Callback for Website - Features
Post by: singhisking on May 26, 2015, 03:10:31 PM

Thanks let me clarify , I am actually planing to deploy Genesys Callback on web and Genesys click to call on MObile device.

Please help how we can validate the customer for scheduled callback request.