Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: svetj on May 27, 2015, 02:45:45 PM

Title: Siebel CTI with GPlus and VMware VDI
Post by: svetj on May 27, 2015, 02:45:45 PM

Hello there,
I need some help from you :-)

Actually we have Siebel 7.8 with Gplus adapter used with hoteling feature,
and we are going to implement a VMware VDI solution for our customer care.

In this situation the teleset wil be associated to the zero client hostname,
but the Siebel CTI "see" the name of the virtual machine.

VMWare puts the zeroclient hostname in the environment variable named "ViewClient_Machine_Name".
Is there any way to make the siebel CTI reading this value and using that for hoteling?

Has someone implemented a VDI solution with siebel CTI and gplus?

Thank you very much!

Title: Re: Siebel CTI with GPlus and VMware VDI
Post by: cavagnaro on May 27, 2015, 04:49:47 PM

Short answer:
GPlus is a compiled solution
VDI is not supported
No way to change working method unfortunately

Title: Re: Siebel CTI with GPlus and VMware VDI
Post by: svetj on May 28, 2015, 08:57:34 AM

Thank you cavagnaro.

Another solution is to develop something that can update the teleset-host association on the fly.
This operation should be done both on siebel and genesys.

Is ther any webservice or api that allow changing the host for a teleset on genesys configuration?

Title: Re: Siebel CTI with GPlus and VMware VDI
Post by: cavagnaro on May 28, 2015, 12:25:08 PM

Again, no. Closed code not intended to do that.
No VDI support...