Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nomster123 on June 03, 2015, 01:24:42 PM

Title: Genesys Composer Problem
Post by: nomster123 on June 03, 2015, 01:24:42 PM: Hi Guys,

I have successfully installed composer and want to build a sample strategy for routing to check routing is done and orchestration server is running or not successfully.

While trying to make a new .NET composer project, i am receiving the error that " Unable to find systems.security.dll, check your WSE and .NET installed paths.

I checked in preferences and gave the correct paths of .NET aspnet_compiler and WSE Microsoft.Web.Service3.dll and this system.security file is also present in the folder. Please need guidance on this. Thanks
Title: Re: Genesys Composer Problem
Post by: Kubig on June 03, 2015, 01:28:31 PM: What version exactly of Composer and Eclipse are you using?
Title: Re: Genesys Composer Problem
Post by: nomster123 on June 03, 2015, 01:32:51 PM: Version is 8.1
Title: Re: Genesys Composer Problem
Post by: Kubig on June 03, 2015, 01:43:24 PM: Exactly version, please :) Composer is only in release 8.1

I am using latest version together with .Net projects and all is working as expected, but I remember that I have encountered similiar issue with older versions. So, suggest to upgrade.
Title: Re: Genesys Composer Problem
Post by: nomster123 on June 03, 2015, 01:47:43 PM: Thanks for the help :)

8.1.003.64 is the exact version

should I upgrade the .NET framework or composer?
Title: Re: Genesys Composer Problem
Post by: Kubig on June 03, 2015, 01:50:38 PM: Composer :-) You are using very old and very "bug" version:-) Currently, the composer is just a plug-in to the Eclipse. So, as first download latest Eclipse (I think it is Luna at this moment) and after that download and deploy the Composer plug-in. In other hand, is good to have latest version of .Net - the 3.5 version as minimum. The WSE should be installed separately.
Title: Re: Genesys Composer Problem
Post by: nomster123 on June 03, 2015, 01:53:01 PM: Oh okay thanks alot :))

But is latest composer compatible with older genesys components?
Title: Re: Genesys Composer Problem
Post by: nomster123 on June 03, 2015, 01:54:11 PM: Can you please share the download link of the latest one, or suggest any other place where i can get the media? thanks again
Title: Re: Genesys Composer Problem
Post by: Kubig on June 03, 2015, 01:59:19 PM: Only through the Genesys web sites, where you must have an account.
Title: Re: Genesys Composer Problem
Post by: ryusuf on July 13, 2015, 01:50:02 PM: Hi,

I have installed composer 8.1.301.02 as a plugin on Eclipse Juno 4.2.

However i am not able to connect to configuration server. My framework components are version 8.5.

I get the following error

Error connecting to configuration server
"Error registering. Code 41; Client's encoding doesn't match with current server mode"

Can anyone provide a light into this.

Thanks in Advance
Title: Re: Genesys Composer Problem
Post by: Kubig on July 13, 2015, 02:00:02 PM: It seems like encoding mismatch - check what encoding set using your confserv and Eclipse - they must match.
Title: Re: Genesys Composer Problem
Post by: ryusuf on July 13, 2015, 02:15:46 PM: Encoding in confserv and Composer is UTF-8..
Title: Re: Genesys Composer Problem
Post by: Kubig on July 13, 2015, 02:22:46 PM: Have you allowed the "allow-mixed-encoding" option or not?
Title: Re: Genesys Composer Problem
Post by: ryusuf on July 13, 2015, 02:33:00 PM: No. It is default value "False".

Should i change it to "True"?
Title: Re: Genesys Composer Problem
Post by: Kubig on July 13, 2015, 02:34:32 PM: I think, it should help in your scenario
Title: Re: Genesys Composer Problem
Post by: ryusuf on July 13, 2015, 02:36:57 PM: Should this be done in the configuration file or the options?

I am using confserv 8.5
Title: Re: Genesys Composer Problem
Post by: Kubig on July 13, 2015, 02:44:04 PM: I prefer using the configuration file which should lead to update the options in cfg database.
Title: Re: Genesys Composer Problem
Post by: ryusuf on July 13, 2015, 02:48:45 PM: Thanks..

It did work after changing the configuration file and restarting confserv. :)
Title: Re: Genesys Composer Problem
Post by: Kubig on July 13, 2015, 02:50:17 PM: Great :) Would be interest find out if the Composer/Eclipse was really used UTF-8 encoding char set for communication with confserv.