Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CJ on January 01, 1970, 12:00:00 AM

Title: OCS on Meridian
Post by: CJ on January 01, 1970, 12:00:00 AM

Reading through OCS manual: OCS monitors EventQueued, EventDiverted, EventAbandoned to pace the campaign. So, how can it be done on a Nortel PBX where EventQueued is not issued until call arrives at an agent's hardphone? Are we supposed to use URS or is there some kind of trick that would fix this?

Title: OCS on Meridian
Post by: LeszekM on January 01, 1970, 12:00:00 AM

Try using "login_ignore_queue" option of the OCS module.