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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kamalnba on June 09, 2015, 12:56:21 PM

Title: Directory server not connected
Post by: kamalnba on June 09, 2015, 12:56:21 PM

Hi Guys,

I was trying to add DID groups in emps and suddenly it crashed and started displaying directory server is not connected. I have checked LDAP service it is up and running. it is GVP 7.6 and now I am unable to login to EMPS.

Any suggestions...

Regards
KG

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Title: Re: Directory server not connected
Post by: Kubig on June 09, 2015, 02:07:29 PM

What say logs?

Title: Re: Directory server not connected
Post by: kamalnba on June 09, 2015, 02:15:09 PM

Checked open LDAP logs it says no enough memory...

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Title: Re: Directory server not connected
Post by: cavagnaro on June 09, 2015, 02:16:12 PM

Restart then....O.o

Title: Re: Directory server not connected
Post by: kamalnba on June 09, 2015, 02:16:37 PM

O.o?

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Title: Re: Directory server not connected
Post by: kamalnba on June 09, 2015, 02:55:11 PM

These are logs which i am getting in both OpenLdap and slapd.

slapd startup: initiated.
backend_startup: starting "o=genesys"
bdb_db_open: dbenv_open(./data/genesys)
bdb(o=genesys): Lock table is out of available locker entries
bdb_db_open: db_open(./data/genesys) failed: Not enough space (12)
backend_startup: bi_db_open failed! (12)
slapd shutdown: initiated
====> bdb_cache_release_all
bdb(o=genesys): Unknown locker ID: 0
slapd shutdown: freeing system resources.
bdb(o=genesys): Database handles remain at environment close
bdb_db_destroy: close failed: Invalid argument (22)
slapd stopped.
connections_destroy: nothing to destroy.

Any suggestions

Title: Re: Directory server not connected
Post by: cavagnaro on June 09, 2015, 06:03:01 PM

Reinstall LDAP, by luck you have a backup, right?

Title: Re: Directory server not connected
Post by: kamalnba on June 09, 2015, 06:03:49 PM

No... :( 

İş it LDAP database corruption. Can't it be recovered?

Title: Re: Directory server not connected
Post by: cavagnaro on June 09, 2015, 06:07:26 PM

I do recall doing that long long time ago...had to do with recover Ldap base file...honestly was a procedure sent by Genesys...lost that info.
Hope some other has more memory than me on 7.6 :S

Title: Re: Directory server not connected
Post by: kamalnba on June 14, 2015, 03:25:10 AM

I have got the script and tried running without stopping watchdog and LDAP service, it didn't worked. Not sure if script has to be executed after stoping watchdog and openldap service. Please suggest...

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