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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aravind_mano on June 11, 2015, 03:13:01 PM

Title: Genesys Composer - Unable to hear audio while debugging
Post by: aravind_mano on June 11, 2015, 03:13:01 PM

Hi,

I have developed sample VXML application using Composer 8.1.3. When i am trying to debug the application, i could not hear the audio used in prompts. The debug logs shows prompts played. Please help me to resolve this problem.

[code]
Log:
2015-06-11 17:52:41.517 - form_enter :Entry1 - 468
2015-06-11 17:52:41.517 - form_select :Entry:BLOCK - 468
2015-06-11 17:52:41.931 - goto :#WelcomePrompt - 90
2015-06-11 17:52:41.931 - form_enter :WelcomePrompt - 90
2015-06-11 17:52:41.932 - form_select :WelcomePromptP0:BLOCK - 90
2015-06-11 17:52:42.138 - eval_expr <Prompt>expr{:AppState.APP_LANGUAGE}=en-US - 95
2015-06-11 17:52:42.138 - form_select :__FORMITEM_NAME_$72$_:BLOCK - 95
2015-06-11 17:52:42.561 - goto :#MainMenu - 105
2015-06-11 17:52:42.562 - form_enter :MainMenu - 105
2015-06-11 17:52:42.562 - form_select :MainMenuP0:BLOCK - 105
2015-06-11 17:52:42.777 - eval_expr <Prompt>expr{:AppState.APP_LANGUAGE}=en-US - 111
2015-06-11 17:52:42.777 - form_select :MainMenuOption:FIELD - 111
2015-06-11 17:52:45.607 - input_start :DTMF - 133
2015-06-11 17:52:45.607 - prompt  - 133
2015-06-11 17:52:45.607 - fetch_start audio:http://192.168.3.181:8088/FirstIVR/Resources/Prompts/en-US/welcome.wav - 133
2015-06-11 17:52:45.607 - fetch_end Done (direct):http://192.168.3.181:8088/FirstIVR/Resources/Prompts/en-US/welcome.wav - 133
2015-06-11 17:52:45.607 - prompt_play audio|http://192.168.3.181:8088/FirstIVR/Resources/Prompts/en-US/welcome.wav - 133
2015-06-11 17:52:45.607 - prompt_play tts|<?xml version="1.0" encoding="UTF-8"?><speak version="1.0" xmlns="http://www.w3.org/2001/10/synthesis" xml:lang="en-US">Press one for input I D, two for message, three for input grammar, or four for service.</speak> - 133
[/code]

Thanks,
Aravind

Title: Re: Genesys Composer - Unable to hear audio while debugging
Post by: Kubig on June 12, 2015, 05:44:21 AM

Check the RTP stream and your SIP endpoints used within the tests

Title: Re: Genesys Composer - Unable to hear audio while debugging
Post by: aravind_mano on June 12, 2015, 09:09:56 AM

Thanks Kubig. I could hear audio after changing the network options in SIP Endpoint.

Title: Re: Genesys Composer - Unable to hear audio while debugging
Post by: Kubig on June 12, 2015, 10:43:58 AM

Great! Glad to hear it.