Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on June 12, 2015, 01:25:55 PM

Title: Co-Browse masking
Post by: cavagnaro on June 12, 2015, 01:25:55 PM

Hi guys,
On CoBrowse, can we mask parts of customer screen? Like CC number?
If so, can you please point me to documentation on that and other features?

Thanks!

Title: Re: Co-Browse masking
Post by: singhisking on June 12, 2015, 07:22:03 PM

Hope ..this can help

http://docs.genesys.com/Documentation/GCB/8.1.3/Developer/DOMRestrictions

I am meeting with PS, will let you know more.

Title: Re: Co-Browse masking
Post by: cavagnaro on June 13, 2015, 12:24:51 AM

;D Thanks! Got it!

Title: Re: Co-Browse masking
Post by: singhisking on June 23, 2015, 03:53:22 AM

I don't think we can mask whole page.

Plus another question on co-browse plugin, If I am using GMS as interface for all initiating chat, I assume co-broswe plugin will work as it only refer to chat server and nothing to do with GMs, Any thoghts ?

Title: Re: Co-Browse masking
Post by: cavagnaro on June 23, 2015, 06:25:41 AM

Found what I needed. You mask based on html field names. Nothing impossible to do.
What is GMS?

Title: Re: Co-Browse masking
Post by: Kubig on June 23, 2015, 07:28:46 AM

Genesys Mobile Services - solution for integration of Android and iOS with Genesys framework and ORS

Title: Re: Co-Browse masking
Post by: cavagnaro on June 23, 2015, 01:56:39 PM

Ahhhh ok, as said acronyms are not my friends lol
Cobrowsing doesn't apply to native apps, only http

Enviado de meu C6602 usando Tapatalk

Title: Re: Co-Browse masking
Post by: singhisking on June 23, 2015, 05:40:44 PM

We are planing to use GMS for both MObile and Web ?

We can use the Javascript sample on the webpage to initiate the Chat., Got confirmation from PS also.

My question is co-browse plugin should work with web.

No plan to deploy co-browse on mobile.

Title: Re: Co-Browse masking
Post by: cavagnaro on June 23, 2015, 06:06:55 PM

On Web as usual, follow Cobrowsing installation only, call API on your site and done.

Enviado de meu C6602 usando Tapatalk