Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja12398 on June 15, 2015, 03:48:48 PM

Title: Who has changed the skill
Post by: Raja12398 on June 15, 2015, 03:48:48 PM

Hi Team,
in my environment, we often got a ticket..who has remove this skill from xyz agent..we normally give details, who all has change the person oject ,from message db..
is there any way to find..who has remove a skill from agent?that level audit information.where it will be available,,how can we tell client.the exact name (supervisor)..who has remove a skill from an agent for particular period of time

Thanks
Raja

Title: Re: Who has changed the skill
Post by: Kubig on June 15, 2015, 03:58:28 PM

If the clients are using personal accounts within Genesys, you can find out these information in audits records, where all similiar actions are saved.

Title: Re: Who has changed the skill
Post by: Raja12398 on June 15, 2015, 04:16:23 PM

Hi..

client using personal account to change person object..could you please clarify..which audit trail..where i can find that..

suppose my supervisor id : raja1
agent id : agent1  (he has two skill a and b)

if i (raja1) remove skill b from agent1, from where i can find that details.
i can find from log db..(message server), that myself (raja1) changed this person object (agent1),,but never seen,,anywhere,,with details like..who has remove skill? who has add the skill?
etc

Thanks
raja

Title: Re: Who has changed the skill
Post by: genesysguru on June 16, 2015, 08:28:02 AM

Its old now but ....

http://genesysguru.com/blog/blog/2010/02/19/who-changed-that-cme-object/

Title: Re: Who has changed the skill
Post by: Kubig on June 16, 2015, 08:40:25 AM

In 8.5 release the confserv has extended audit logs and API for access to these information. So, in case you have installed this release, read about this function and used it. In any other cases, there are few ways how to achieve it:

[list type=decimal]
[li]PSDK[/li]
[li]Confserv logs[/li]
[li]URS logs (print pretty much format with DBIDs)[/li]
[li]Supervisor application logs[/li]
[/list]

Title: Re: Who has changed the skill
Post by: Raja12398 on June 16, 2015, 11:55:17 AM

No, we have not yet upgrade our cofig server to 8.5 version...

thanks all for your response..