Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nomster123 on June 16, 2015, 01:18:31 PM

Title: Licensing Issue
Post by: nomster123 on June 16, 2015, 01:18:31 PM

Hi,

I have a valid license file, i just installed FLEXLM/ LM TOOLS and it is successfully installed.

When i open the LM tools , i start to configure the service and make the service by providing the paths of lmgdr, license and log file. Then i save it, when I perform inquiry it says that license master is UP , that mean license file is  valid but the problem is when i look at the windows services, the LM service which i just made doesn't start and gives the error" It cannot run on your local machine, and it did not a timely fashion.

The reason I am doing all this is because I want to start the T-server with simulator, i even gave the valid license path in the license options of the T-server.

Please help

Title: Re: Licensing Issue
Post by: Kubig on June 16, 2015, 01:28:42 PM

What say FlexLM logs?

Title: Re: Licensing Issue
Post by: nomster123 on June 19, 2015, 08:09:14 AM

Nothing in the logs. Service not working still

Just wanted to confirm if we give manually path of License file in the options tab in T-server, would it work? because i gave it still T_server not starting up and logs saying that its a license error

Title: Re: Licensing Issue
Post by: Kubig on June 19, 2015, 08:10:13 AM

Yes, you define physical path to the license file

Title: Re: Licensing Issue
Post by: nomster123 on June 19, 2015, 09:56:21 AM

Yes flexLM isnt installed, so I gave the physical path in the T-server option, still it says licenseing violation etc and license error whereas the license file is correct

Title: Re: Licensing Issue
Post by: Kubig on June 19, 2015, 10:20:43 AM

It seems like the license file is incorrect (in case that defined path is correct)

Title: Re: Licensing Issue
Post by: nonny on June 21, 2015, 11:45:18 AM

Checked the host name and volume id? 

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