Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja12398 on June 17, 2015, 12:40:34 PM

Title: when transfer a call, connid same or not?
Post by: Raja12398 on June 17, 2015, 12:40:34 PM

Hi expert,

As per my understanding..
1) when agent 1 transfer a call to agent2 (in same site,switch), same conn id should be there (as per my understanding)..but i have seen in application log, different connid for both the call.
2)if agent 1, transfer a call to agent 2 (different switch).. diff conn id should be generated..i have seen also the same
3)for conference call..also i have seen new conn id

is it correct?

in which case new connid will be generate ? (in transfer call)..what about for conference call?

Thanks
Raja

Title: Re: when transfer a call, connid same or not?
Post by: Kubig on June 17, 2015, 01:33:30 PM

It depends on used PBX type, multi-site configuration on Genesys level and used type of the transfer.

Title: Re: when transfer a call, connid same or not?
Post by: Raja12398 on June 17, 2015, 02:10:11 PM

whenever , there is any transfer,conference..(within site and outside), i have seen, new connection id , has been generated? is that correct?
there is one blog, which i read here..which were confusing..so i ask this question..

Thanks
Raja

Title: Re: when transfer a call, connid same or not?
Post by: Kubig on June 17, 2015, 02:32:51 PM

It depends on configuration, but in general, for consultation is generated new ConnID. For multi-site calls as well (in almost cases).

Title: Re: when transfer a call, connid same or not?
Post by: Raja12398 on June 17, 2015, 03:13:59 PM

I have seen it for conference as well.is that expected?

Title: Re: when transfer a call, connid same or not?
Post by: greg243Kin on January 18, 2018, 02:00:32 PM

Hello @raja12398

I'm facing the same issue, can you tell me  how did you resolve it ?

Regards.